It is important for your cat's comfort and sense of security during their stay with us that they are subjected to a minimum of disturbance, and for this reason we follow a strict routine. The appearance of strangers at unpredictable times of the day can be stressful to cats who find comfort in routine and familiarity, so we do all we can to ensure that disturbance is kept to a minimum. Whilst are priority is always with our cat’s, we understand that it is not always possible to fit in with our opening times, if it is impossible for you to visit during our opening times, please contact us to arrange an out-of-hours collection/drop off.

We will not book out a pen to another customer on the same day as someone collects their cat. This is to avoid any problems with customers running in to delays. It also gives us time to fully clean and disinfect the pen before the next guest arrives. This means that your pen will be available as soon as we open on your first day of booking and can be collected up to our closing time

We appreciate you letting us know as soon as you can. We reserve the right to make a charge for late cancellations and no shows during peak times.

For all our customer’s protection, we need you to bring your cat's up-to-date vaccination records and vaccination history which we will need to keep during your cat’s stay. All cats must be immunised against Feline Enteritis and Cat Flu. Please ensure the initial course of injections is completed at least 2 weeks prior to boarding. The vaccination record must show that subsequent boosters have been administered every 12 months. Please call us if you are in any doubt about your cat’s vaccination history. We cannot accept your cat in to the cattery without seeing the vaccination card, to do so would invalidate our licence and put our other residents at risk so please check before you book with us that the vaccinations are up-to-date for the time your cat will be staying with us.

Normally at least 6 months old - Kittens must also be fully vaccinated before entry to this or any other cattery. They are usually at least 13 weeks old before their vaccination course is complete. Young kittens are still in the process of settling into their new home and learning toilet training, so boarding before 6 months can disrupt home routine and training at an important stage. We give special attention to young kittens to make sure they settle in well and feel stimulated and cared for. Please contact the cattery if you are at all concerned.

All cats are checked very regularly, paying attention to appetite, drinking, toilet habits and behaviour, this allows us to spot trends quickly and take action promptly. Therefore it is very important you tell us about your cats medical history. We have an isolation unit where we can accommodate any cat who appears to be ill whilst awaiting veterinary advice, We will endeavour to contact your Veterinary practice as they have your cats records. If however we are unable to get your cat to your practice we have the support of our local veterinary practice who we have a very good working relationship. Before treatment is decided you and your own vet will be consulted. We will always do our utmost to contact the owner should your cat need to see a vet.

You do not need to worry that your cat will be cold as each pen at Applebee Cattery has its own thermostatically controlled heaters

Yes – we can provide a basket type bed and bedding, but they are never the same as their own home comforts, it is much more comfortable for your cat to have its own bed or blanket as it will have a familiar smell to it. This will help your cat settle down quickly. During the winter months or inclement weather we provide an additional snug heated pad for extra comfort for all cats at no extra cost.